Return policy

Pinknblu Returns, Replacement & Exchange Policy

At Pinknblu, we are committed to delivering quality products to our customers in good condition and as described on our platform.

Our Returns, Replacement & Exchange Policy is designed to provide customers with appropriate support while recognising the different nature of the products we sell.

The return, replacement or exchange eligibility displayed on the Product Detail Page at the time of purchase shall prevail over this general policy.

1. Clothing – Returns & Exchange Allowed

Clothing products purchased from Pinknblu may be returned or exchanged within 2 days from the date of delivery, subject to the following conditions:

The product must be unused and unworn.
The product must be unwashed.
All original tags and labels must be intact.
The product must be in its original condition.
Original packaging should be retained wherever applicable.
The product must not have any stains, odour, damage or signs of use.

Exchange is subject to availability of the requested size, colour or variant.

If the requested exchange item is unavailable, the customer may be offered a refund where applicable.

2. All Other Products – No Change-of-Mind Returns or Exchanges

Products other than Clothing are not eligible for return or exchange for reasons such as change of mind, incorrect selection, preference, size/colour preference, or simply because the customer does not like the product.

This includes, but is not limited to:

Toys
Musical Toys
Educational Toys
Indoor & Outdoor Games
Dolls & Doll Houses
Toy Vehicles
Action Toys
Remote Control Toys
Baby & Infant Products
Puzzles
STEM & Learning Products
Books
School Supplies
Stationery
Art & Craft Supplies
Party Supplies
Diapers
Baby Care Products
Gift Sets
Combo Products
Electronic Products
Accessories
Other products listed on Pinknblu

3. Exception – Damaged, Defective or Incorrect Products

Although the above products are not eligible for normal returns or exchanges, Pinknblu will support customers where the product received is:

Damaged;
Defective or non-functional;
Different from the product ordered;
Missing essential components or accessories; or
Materially incomplete.

In such cases, Pinknblu may provide a replacement or refund, subject to verification.

The customer must report the issue within the period specified on the Product Detail Page or within the applicable claim period communicated by Pinknblu.

4. Mandatory Unboxing Video for Toys

For Toys and Toy-related products, any claim relating to damage, defect, missing components or incorrect product delivery must be supported by a continuous unboxing video.

The video should clearly show:

The package before it is opened;
The shipping label/order details;
The complete opening of the package;
The product immediately after opening; and
All items/components received inside the package.

The video should clearly establish the condition of the product at the time of delivery.

Claims relating to damaged, defective, incomplete or incorrect toy products without a valid unboxing video may not be accepted.

Pinknblu may also request photographs, videos or other information to verify the claim.

5. Damaged or Defective Products – Other Categories

For categories other than Toys, customers may be required to provide photographs, videos or other supporting information depending on the nature of the complaint.

Pinknblu will review the claim and, where the issue is established, may provide:

Replacement of the same product;
Replacement of the defective/damaged component, where feasible; or
Refund where replacement is not possible.

6. Quality Verification

Products returned due to damage, defect, incorrect delivery or missing components may be subject to a quality check.

The verification may include:

Product identity;
Brand/model/variant;
Product condition;
Number of pieces;
Accessories and components;
Original packaging;
Signs of use or alteration; and
Whether the reported issue is consistent with the customer's claim.

Pinknblu reserves the right to reject a claim where the product does not meet the applicable requirements or where the reported issue cannot be verified.

7. Hygiene-Sensitive Products

For products such as diapers, personal-care products and other hygiene-sensitive products, claims will be considered subject to the applicable product-specific conditions.

Opened or used products will generally not be accepted for return unless the product is established to be defective or incorrectly supplied.

8. Party Supplies

Party supplies are not eligible for change-of-mind returns or exchanges.

Claims for products received damaged, defective or materially different from the order may be considered subject to verification.

Opened, inflated, assembled or used party supplies will generally not be eligible for return.

9. Combo Products

Combo products are not eligible for change-of-mind returns or exchanges.

Where a combo product is received damaged, defective, incorrect or materially incomplete, Pinknblu may provide a replacement or refund after verification.

Where a return is approved, the complete combo, including applicable accessories and promotional items, may be required to be returned.

10. Products Purchased With Offers or Free Gifts

Where an order includes a free gift, promotional product or special offer, Pinknblu may require the associated free/promotional product to be returned where the main product is being returned due to an eligible reason.

Refunds will be calculated in accordance with the applicable promotional terms.

11. Pickup

Where reverse pickup is available, Pinknblu or its logistics partner will arrange pickup from the delivery address.

Reverse pickup availability depends on the customer's pincode and logistics serviceability.

The customer must keep the product securely packed and ready for collection.

12. Refunds

For an approved refund, Pinknblu will generally initiate the refund after the applicable verification and quality check have been completed.

Refunds will normally be processed to the original payment method or another permitted refund method.

The time taken for the refund to reflect in the customer's account may vary depending on the payment provider or bank.

13. Incorrect Product Returned by Customer

Customers must ensure that the product handed over for any approved return is the same product purchased from Pinknblu.

If a different or unrelated product is handed over to the logistics partner, Pinknblu will not be responsible for its loss, damage or return to the customer.

14. How to Raise a Claim

To raise an eligible return, replacement or exchange request:

Log in to your Pinknblu account.
Go to My Orders.
Select the relevant order.
Select the product.
Select the applicable option available for that product.
Select the reason for the request.
Upload photographs, videos or other supporting documents where requested.
Submit the request.

The options available will depend on the product category, product-specific policy, reason for the request and delivery pincode.

15. Misuse of Returns Policy

Pinknblu reserves the right to restrict or refuse returns, replacements or exchanges where there is evidence of:

Repeated misuse of the policy;
False damage or defect claims;
Product swapping;
Returning a different product;
Intentional product damage;
Missing parts or accessories;
Fraudulent activity; or
Any other misuse of the returns process.

16. Product-Specific Policy Prevails

Certain products may have specific return, replacement or exchange conditions.

The policy displayed on the Product Detail Page at the time of purchase shall prevail over this general Returns & Exchange Policy.

Customers are advised to check the product-specific return eligibility before placing an order.

17. In Simple Terms

Clothing: Return/Exchange allowed within the applicable period, subject to conditions.

All other products: No return or exchange for change of mind or customer preference.

Damaged/Defective/Incorrect Product: Replacement or refund may be provided after verification.

Toys: For any damage/defect/incorrect-product claim, a valid continuous unboxing video is mandatory.

Pinknblu reserves the right to verify every claim before approving a return, replacement or refund.

18.Return, Replacement & Exchange Period

The applicable period begins from the date the product is delivered to the customer.

Category	Return	Replacement	Exchange
Clothing	Up to 2 days	Up to 2 days	Up to 2 days
Nightsuits	Up to 2 days	Up to 2 days	Up to 2 days
For all other products	Not applicable	If damage or defective product delivered inform us with in 48 hours of receiving the parcel along with mandatory unboxing video	If damage or defective product delivered inform us with in 48 hours of receiving the parcel along with mandatory unboxing video